Service Designers in NL – this one is for you I’m looking for a Interim Service Designer to join a major transformation within Transport & Logistics. The challenge? A large organisation is moving from a long-established external transport platform to a new in-house solution. Behind the scenes, the technology transformation is well underway. But there’s a problem… The people using the service today are working across 5+ different tools, systems and manual processes – and there isn’t currently an end-to-end journey or service blueprint connecting the experience. That’s where you come in. I’m looking for someone who can: Map the current end-to-end journey Conduct genuine user research with planners, transport specialists and service providers Bring multiple product teams together through...
