Service Designer | 6-month contract | Outside IR35 Tuesday 14th April to Friday 11th September 5 days per week | 6 months Outside IR35 | Hybrid (remote-first with occasional London/Bedford onsite) Service Designer required to support a major public sector programme, helping transition a complex B2B dashboards service into a fully operational, governed BAU model. What you will do: Design end-to-end service covering onboarding, operations, issues, change and governance Define the operating model including roles, responsibilities and forums Create BAU processes, playbooks and workflows Design governance, compliance and audit-ready controls Establish performance, reporting and improvement frameworks Map the multi-organisation ecosystem and stakeholder interactions Support transition from programme to sustainable BAU service Must haves for the role: Strong service design experience...
