We’re hiring a Senior UX Designer to reshape how Amazon’s associates and drivers experience support. Here’s the thing: great customer service starts with empowered associates. Our Customer Service User Experience Studio is a tight-knit team of designers, researchers, product managers, engineers, and UX writers all working backward from the customer to solve real problems. We’re looking for someone who thrives in that collaborative space and isn’t afraid to ask hard questions. In this role, you’ll own end-to-end design from concept through launch. You’ll partner with product, engineering, and research teams to deliver solutions that actually delight people. You’ll lead design reviews, defend your decisions to senior leadership, and mentor junior designers along the way. Plus, you’ll get to experiment with...
