HIRING: LEAD SERVICE DESIGNER | TORONTO, ON 6-Month Contract | Hybrid | Major Corporate Bank Are you a Service Designer who can turn complex customer journeys into simple, scalable experiences? We are looking for a Lead Service Designer to lead end-to-end service design initiatives across digital + human touchpoints for a major corporate banking client. What You Will Be Doing: Lead end-to-end Service Design engagements Create Customer Journey Maps and Service Blueprints Conduct user research and translate insights into actionable solutions Build, prototype and test service concepts Facilitate discovery and co-design workshops Partner with Strategy, Technology and Operations teams Present recommendations to senior stakeholders and clients Mentor and guide junior designers Contribute to client proposals and consulting pursuits Key Skills:...
