We’re hiring a Freelance Conversation Designer – Customer Care AI (Intercom) We’re supporting a fast-growing B2C marketplace scaling its Customer Care through AI. The goal is simple: – improve resolution rate, reduce escalation, and increase automation across – high-volume customer interactions. This is not a pure UX writing role. You’ll design and optimize conversation systems end-to-end: – decision trees – escalation logic – performance analysis A/B testing Looking for profiles with experience in: – conversation design / support ops / product ops – B2C customer care environments – data-driven optimization Setup: 4 days/week Paris / Bordeaux / Barcelona remote possible for top profiles English mandatory Candidatez directement ici : xxxxx://xxxx.xx/xxxxxx-x #freelancer #recruitment #collectivework #mission
