#Immediate #Hiring: Conversation Designer | Rhode Island We are looking for an experienced Conversation Designer to create intuitive, engaging, and customer-focused conversational experiences for AI-powered virtual assistants, chatbots, voice bots, IVR, and digital banking assistants. Location: Rhode Island Experience: 5+ Years Key Responsibilities • Design end-to-end conversational experiences across chat, voice, IVR, and AI copilots. • Create conversation flows, dialogue trees, intents, user journeys, and interaction strategies. • Develop prompts and conversational experiences for Generative AI and LLM-based applications. • Apply UX writing, human-centered design, and customer journey mapping principles. • Analyze chatbot/voice-bot performance, customer feedback, and usage analytics to optimize experiences. • Partner with UX, Product, Business, Contact Center, and Engineering teams. Required Skills • Conversation Design & UX...
